Live Telephone Bidding

Our unique Spotter Service makes bidding and buying at our auction as simple as possible.

Spotters are auction assistants who can talk you through the process of buying at auction, bid for you on the telephone if you can't attend the auction and are here to help you with every process of buying your next van or car at Merthyr Motor Auctions.

Spotters are available for the private buyer who may be nervous or newbies to auction and the business user who's looking to add to their fleet. A spotter is always available to help.

Telephone Bidding

Buyers who wan't that personal touch of bidding live on the telephone can arrange for a spotter to call them as the vehicles drive through the auction house. Buyers can hear the auction on the telephone and a spotter will relay the bidding as it happens for you to bid accordingly.

How to Telephone Bid.

First off, you need to register on our website. Then, view our auction lists to see what vehicles are coming up for auction. Once you have found a vehicle you want to telephone bid on, you need to submit a bid or enquiry for that vehicle.

A spotter will then call you back to book the telephone bidding service.

To telephone bid, follow these three steps.

It doesn't matter if you visit the auction to bid in person or register online to bid live. We are open to the business user and the private buyer.

1. Register. The first step is to register. Registration is simple and takes a matter of minutes. Once registered, you can view all the vehicles we have for auction including photos and mileages etc.
You then register for live bidding by paying a secure deposit online of £500 or by contacting a spotter who can take this deposit payment over the telephone.

2. Bid. Once the auction is live a spotter will call you as your desired vehicle(s) come into the auction house for sale.

3. Buy. A spotter will relay the live bidding to you and you bid as you like live on the telephone.

What happens if I win a lot?

• We will generate an invoice for this lot that will be emailed to you at the end of the auction. You must sign this invoice and send it back to us via email or fax.
  You pay the full amount detailed on the invoice and we will refund your deposit back to your card once payment is received in full.
• The easiest way to pay your balance is via transfer direct into our account. You can do this by walking into your bank and processing the transfer or if you have access to online banking, you can process the transfer online.
  You can also pay for this lot by cash or credit / debit card in person at the auction (we do not take card payments over the phone).
• Please Note: The balanace for this lot needs to be paid by 5:00pm the next working day. Failure to pay for this lot and you will lose your deposit as detailed in our Terms and Conditions of Sale apply.
• You then either collect the vehicle yourself or we can delivery nationally at cost within 48 hours. If you are exporting your new purchase, we can arrange shipping and documentation to any UK dock at cost.

What happens if I don't win a lot?

• Once the auction has finished, you can request a refund of your deposit or you can keep your deposit active for the next auction.
• If you request a refund, it will be processed as soon as possible but can take 2 - 3 working days to return to your card.